Why Did the AliExpress Order Upload with the Extension Fail?

If the AliExpress browser extension failed to upload orders, follow these troubleshooting steps in order.

1. Verify Timeframe and Filters#

The extension defaults to importing orders from the last 7 days. Make sure the orders you expect to see fall within your selected timeframe and filter criteria.

2. Retry the Import#

1. Halt any ongoing uploads
2. Refresh the AliExpress page
3. Restart the upload process

3. Confirm Extension Is Installed#

Go to the Integration page in Profitario and check that the extension shows "Extension installed" with a green indicator.

4. Check Account Login#

The extension connects to whichever Profitario account is currently logged in. Verify you are logged into the correct account in your browser.