What to Do When an Ad Account Is Missing from the List

Ad accounts created after your initial connection to Profitario are not automatically imported. If you recently created a new ad account on Facebook, Google, TikTok, Snapchat, or Pinterest and do not see it in Profitario, follow the steps below.

How to Refresh Your Ad Account List#

1. Navigate to Settings > Integrations.
2. Select the integration where the ad account is missing (e.g., Facebook Ads).
3. Click Add Account to refresh the list of available ad accounts.
4. Your newly created ad accounts will now appear and can be selected for tracking.

This process also restores any ad accounts that were previously deleted from Profitario.

The same ad account can be used on different Profitario accounts.

Reconnecting vs. Adding Accounts#

• Add Account refreshes the list of available accounts and restores deleted ones.
• Reconnect refreshes your access token without re-importing data. Use this if your token has expired.

Both actions pull the latest account list from the platform, so either will surface new accounts.