Data Discrepancies with Shopify
Mis à jour le 2 juin 2026
It is completely normal for Profitario and Shopify to show different totals. To understand why in full, read Why Do My Numbers Differ from Shopify?. To fix a specific mismatch quickly, find what you are seeing in the table below.
Quick Diagnosis#
| What you're seeing | Most likely cause | What to do |
|---|---|---|
| Numbers match over time, but not on a single day | Time zone or refund timing moved orders to a different day | Use the same dates and time zone, then check your refund-timing setting (Refund Settings Guide) |
| Revenue is lower than Shopify everywhere | Tax is taken out of revenue, or you are comparing sales to profit | Compare Shopify's sales to Profitario's Revenue, then check Tax vat settings |
| Fewer orders than Shopify | Some orders are hidden or left out by your settings | Check Status group settings and Hide Orders from Your Reports (Prefilters) |
| A recent order has not appeared | It is still syncing, or a filter is hiding it | Wait a few minutes; if it is still missing, see Missing orders |
| One specific value looks wrong | Needs a closer look | See Still Not Matching? below |
Still Not Matching?#
If a number is still wrong after the steps above (for example, an order is missing completely or a value is clearly off), message support in the in-app chat. Include the order number and the date range you are comparing so the team can check it for you.
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