Why is the shipping cost $0.00 for all my orders?

No source has a value: the store has no rule, no carrier or label cost has arrived, and the amount the customer paid is not booked as cost. Add a rule with the scope All orders, see Add a Shipping Rule.

Do I need rules when a carrier is connected?

Not for the orders the carrier reports. A rule with the scope All orders still helps: it is the estimate for orders whose real cost has not arrived yet.

Where do I see which source an order used?

In the sidebar, open Orders, click the order and open the Costs tab. See Which Shipping Cost an Order Gets.

Set Up Your Shipping Costs

Shipping cost is what you pay to get an order to the customer, not what the customer pays you at checkout. Profitario deducts it from every order's profit, so each store that ships products needs one of four setups: a flat cost, rates per country, a carrier connection, or the amount the customer paid. This article explains the Shipping page and the four setups. The guides below cover each task in detail.

Where: In the sidebar: Expenses > Shipping.
Who: Every store that ships products. Shipping costs are set per store
Updates: You choose per rule: new orders only, all matching orders, or from a date. Carrier and label costs arrive with the hourly import

Guides for this page#

Comece aquiAdd a shipping ruleA flat cost per order, or your own rates per country.

Rules

Rates by weight or quantityTiers for heavier or larger orders.Several rules on one orderHow rules are picked per item and combined.

Real costs

Costs from your carrierImport what you paid for each shipment.Shopify shipping labelsRead the price of the labels you buy in Shopify.What the customer paidBook the shipping charged at checkout as your cost.

Check and fix

Which cost an order getsThe order of precedence between the sources.Missing or wrong shipping costCauses and fixes by symptom.Shipping cost of one orderEnter the cost of a single order by hand.

What Is on the Shipping Page#

In the sidebar, open Expenses, then Shipping.

The sample store in the screenshot has two rules: every order costs $4.80 to ship, and orders to six countries cost $8.90.

Four Ways to Set Up Shipping Costs#

Pick the setup that matches how you pay for shipping. You can combine them: a carrier for the real cost, and a rule as the estimate for orders the carrier has not reported yet.

Setup	Fits when	Guide
A flat cost per order	A parcel costs you about the same every time	Add a Shipping Rule
Different rates per country or zone	Your cost depends on the destination, weight or number of items	Add a Shipping Rule, Set Shipping Rates by Weight or Quantity (Tiers)
A carrier or Shopify labels	A shipping tool or Shopify knows the real price of every parcel	Import Shipping Costs from Your Carrier, Import Shopify Shipping Labels
What the customer paid	You pass shipping on at cost and have no better number	Use What the Customer Paid as Your Shipping Cost

An order uses exactly one source. Which one wins is described in Which Shipping Cost an Order Gets.

Limits#

One source per order. A carrier cost and a rule are never added together.
Shipping costs are per store. Rules are not shared between the stores of an account. A carrier connection covers all stores of the account.

Set Up Your Shipping Costs

Guides for this page#

What Is on the Shipping Page#

Four Ways to Set Up Shipping Costs#

Limits#

Perguntas frequentes

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