How Cancelled, Voided and Refunded Orders Count

Cancelled, voided and refunded orders are handled partly by the profit rules and partly by other settings. This guide shows which setting decides what.

Where

In the sidebar: Store settings > Profit Rules and Order Events

Who

Stores with refunds or cancellations that want to know how they affect profit

What Counts and What Does Not#

Voided orders (an order cancelled before the payment was captured) have no row in the table. They never count toward profit and none of their costs are deducted. Whether their amount is shown in your revenue breakdown is set under Voided Behavior on the Order Events page.

Cancelled paid orders. A paid order that was cancelled and paid back is treated as a refund. Its costs follow the Refunded row.

Refunds are deducted from revenue in the Returns & Refunds row. The profit rules decide two things about them:

• A refund is only deducted while the row of its order is enabled. Switch Partial refund or Refunded off and the refunds of those orders are left out together with the orders.
• Deduct returned COGS decides whether the product cost of returned items is credited. See COGS Restocked Explained.

The day a refund is counted (refund date or order date) is not part of this page. See Refund settings guide.