Use the Integration Monitor

The Integration Monitor shows the state of every connected ad account, analytics property and data source in one list: whether it works, the latest day with data and when it was last updated. Use it to check that all your data is current, start an update by hand, or stop a task that is stuck.

Where: In the sidebar, open Integrations, then click Integration Monitor
Who: Everyone with access to all shops. Viewers can look at the monitor but not refresh or stop a task
Updates: The list updates on its own as soon as a task finishes

In the sidebar, open Integrations, then click Integration Monitor.

What the Monitor Shows#

The monitor groups everything by platform (Facebook Ads, Google Analytics, Stripe, ...). Platforms with a problem are listed first.

State	Meaning	What to do
Healthy	Connected and importing data	Nothing
Warning	An ad account is not assigned to a shop, or nothing has been imported yet	Assign the ad account to a shop, or wait for the first import
Error	The connection expired, access was removed on the platform, or the last import failed	Reconnect, see Reconnect expired token
Inactive	Switched off in Profitario on purpose	Nothing, or switch it on again on the page of the platform
Processing	An update is running right now	Wait until it finishes

Check the Updates of One Account#

Click a row to open its activity: every update of the last 7 days, newest first.

Each update shows its status (Pending, Running, Completed, Failed or Cancelled), when it ran, and what started it:

Manual: you or someone on your team started it, for example with Refresh.
Scheduled: the regular automatic update.
Webhook: the platform reported a change, for example a new order.
System: started by another update.
Support: started by the Profitario team.

A failed update shows the reason:

Reason	What it means	What to do
Connection expired, reconnect required	The platform no longer accepts the connection	Reconnect the integration
Rate limited by the provider	The platform asked Profitario to slow down	Nothing. The next scheduled update usually succeeds
Temporary connection problem	The platform did not answer in time	Nothing, or click Refresh later
Internal error or Task failed	Something went wrong on the Profitario side	Click Refresh. If it fails again, contact support

Stop a Stuck Task#

An update that shows Pending or Running but has not made progress for 10 minutes is probably stuck. It then shows No update for ... min and a Stop button.

Click Stop on the stuck update.
Click Stop task to confirm.

The update changes to Cancelled with the note Task stopped manually. Data it imported before it got stuck stays. Click Refresh on the account to start a new update.

The Profitario team is notified automatically when a task is stopped, so we can look into why it got stuck. You do not need to report it separately.

Stop is not shown for an update that made progress in the last 10 minutes. Large imports, such as a full ad spend import over several years, can run longer than 10 minutes. They report progress while they work, so Stop only appears once that progress has stopped.

Limits#

The activity covers the last 7 days.
Refresh is not available for every integration. AliExpress, for example, updates through the browser extension.
A connection cannot be refreshed while another import of the same integration is still running. Wait until it finishes.
Stopping a task does not remove data it already imported and does not start a new update on its own.

When to Contact Support#

Write to support@profitario.com if an update fails again after Refresh, or if updates get stuck again after you stopped them. Include:

the name of the shop
the platform and the account name as shown in the monitor
the reason shown under the failed update
the task ID shown under a failed update (click it to copy)