Why Is My Ad Spend Not Showing or Incorrect?
Updated April 15, 2026
Ad spend data requires a Basic or Pro plan. If you are on the free plan, ad spend will not appear.
Troubleshooting Steps#
1. Reset the Import Date#
In your ad account settings, reset the import date to re-import ad spend data from the desired start date.
2. Verify Correct Store Connection#
Make sure the ad account is connected to the correct Profitario shop. Ad spend data only appears in the shop it is linked to.
3. Check Account Status#
Review the ad account status in Profitario:
- Active -- The connection is working
- Disabled -- The account has been disabled
- Expired -- The access token has expired and needs renewal
4. Validate Access Tokens#
If the access token has expired (indicated by a red flag), you need to reconnect the integration to generate a new token.
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