Troubleshooting

Fix missing data and numbers that do not match.

5 articles

Why Is My Ad Spend Not Showing or Incorrect?If the ad spend on your dashboard is missing, stops at a certain day, or differs from what your ad platform shows, the cause is almost always visible on the…Troubleshooting

Why Is the AliExpress Cost Missing on an Order?An AliExpress cost reaches a Shopify order in two steps: the Profitario Chrome extension imports the AliExpress order, then Profitario links it to the Shopify…TroubleshootingAliExpress Extension

Why Are My AliExpress Orders Not Updating?Profitario gets your AliExpress orders only through the Profitario Chrome extension. Nothing is imported on its own: new orders, and changes such as a new…TroubleshootingAliExpress Extension

Why Did the AliExpress Order Upload with the Extension Fail?The Profitario Chrome extension uploads your AliExpress orders from your AliExpress order list. Find what you see below, then follow the fix.TroubleshootingAliExpress Extension

Why Are Visitors and Conversion Rate Empty?Visitors (unique visitors), sessions and the conversion rate stay at zero until Profitario has a traffic source for the shop.Troubleshooting