Troubleshooting
Fix missing data and numbers that do not match.
7 articles
Why Is My Ad Spend Not Showing or Incorrect?Ad spend data requires a Basic or Pro plan. If you are on the free plan, ad spend will not appear.Why Is the Cost from AliExpress Missing on the Dashboard?AliExpress costs are matched to Shopify orders via tracking numbers. If costs are not appearing, check the following.Why Are My AliExpress Orders Not Updating?Profitario does not auto-import AliExpress orders. You must manually trigger each update.Why Did the AliExpress Order Upload with the Extension Fail?If the AliExpress browser extension failed to upload orders, follow these troubleshooting steps in order.Data Discrepancies with ShopifyIt is completely normal for Profitario and Shopify to show different totals. To understand why in full, read Why Do My Numbers Differ from Shopify?. To fix a specific mismatch quicError Messages ExplainedWhen something goes wrong, Profitario shows a small notification at the top of the screen. Each message tells you what happened and what you can do about it. This article covers thWhy Are There No Numbers in Unique Visitors and Conversion Rate?The Shopify API does not provide visitor or session data. Profitario cannot display unique visitors or conversion rates without an analytics integration.