Which Shipping Cost an Order Gets

An order can have a shipping cost from several places: a cost you typed on the order, a carrier, a Shopify label or a supplier, the amount the customer paid, and your shipping rules. Profitario uses one of these sources per order. Only real costs from carriers, labels and suppliers can add up with each other.

Where

In the sidebar: Orders, click an order, open the Costs tab.

Who

Stores that use more than one source of shipping costs, or that see a shipping cost they did not expect.

The Order of Precedence#

Profitario asks these questions for every order, from the top. The first Yes decides the shipping cost, and nothing below it is checked.

1. 1Did you enter a shipping cost on the order itself?

   Yes

   Yes

   That cost is used. See Change the Shipping Cost of One Order below.
   No
2. 2Did a carrier, a Shopify shipping label or a supplier report a shipping cost for the order?

   Yes

   Yes

   The amount you were charged is used.
   No
3. 3Is Shipping classification set to Count as expense, and did the customer pay for shipping?

   Yes

   Yes

   What the customer paid for shipping is used.
   No
4. 4Does at least one of your shipping rules match the order?

   Yes

   Yes

   Your rules decide. Each item gets one rule, see How Several Shipping Rules Combine on One Order.
   No
5. The shipping cost is $0.00.

A source higher up replaces everything below it. An order with a $7.20 label and a $4.80 rule costs $7.20 to ship. Real costs of the same order are added, so two carrier shipments of $4.10 and $3.60 give $7.70. Supplier costs come from AliExpress, CJ Dropshipping, Printify, Gelato and MerchOne.

In the dashboard, the result is the Shipping Costs row under Fulfillment & Selling. To see which source an order used, open Orders in the sidebar and click the order. The Shipping Costs section of the Details tab names the source. The Costs tab lists every source that had a value and marks the one that is used.

The guides for each source: Import Shipping Costs from Your Carrier, Import Shopify Shipping Labels, Use What the Customer Paid as Your Shipping Cost, Add a Shipping Rule.

Change the Shipping Cost of One Order#

A cost you enter on a single order beats every other source, including a carrier cost.

1. In the sidebar, open Orders and click the order.
2. Click Edit costs.
3. Type the amount into Shipping and click Save.

The order keeps this cost when rules change, when a recalculation runs and when a carrier reports a different amount. To go back to the automatic cost, open the same dialog and click Reset to auto. More in How to Manually Change the Cost of an Order.

Limits#

• A carrier, label or supplier cost replaces every rule, and a rule cannot top up a label cost.
• A customer who paid $0.00 for shipping does not count as a source. With Count as expense, such an order falls through to your rules.