Why is the shipping cost $0.00 for all my orders?

No source has a value. The store has no rule, no carrier or label cost has arrived, and the amount the customer paid is not booked as cost. Add a rule with the scope All orders, see Add a Shipping Rule.

Do I need rules when a carrier is connected?

Not for the orders the carrier reports. A rule with the scope All orders still helps as the estimate for orders whose real cost has not arrived yet.

Where do I see which source an order used?

In the sidebar, open Orders and click the order. The Shipping Costs section of the Details tab names the source, and the Costs tab shows every source with the one that is used marked. See Which Shipping Cost an Order Gets.

What happens after I save a rule?

Unless you picked New orders only, a window shows the progress while the orders are recalculated. When it is done, it shows Orders updated and the Shipping cost change. While a rule is recalculating, its Status shows the progress.

Set Up Your Shipping Costs

Shipping cost is what you pay to get an order to the customer, not what the customer pays you at checkout. Profitario deducts it from every order's profit, so each store that ships products needs one of four setups: a flat cost, rates per country, a carrier connection, or the amount the customer paid. This article explains the Shipping page and the four setups. The guides below cover each task.

Where: In the sidebar: Shipping.
Who: Every store that ships products. Shipping costs are set per store
Updates: You choose per rule: all orders, new orders only, from a date or a date range. Carrier and label costs arrive with the hourly import

Guides for this page#

Start hereAdd a shipping ruleA flat cost per order, or your own rates per country.

Rules

Rates by weight or quantityTiers for heavier or larger orders.Several rules on one orderHow rules are picked per item and combined.

Real costs

Costs from your carrierImport what you paid for each shipment.Shopify shipping labelsRead the price of the labels you buy in Shopify.What the customer paidBook the shipping charged at checkout as your cost.

Check and fix

Which cost an order getsThe order of precedence between the sources.Missing or wrong shipping costCauses and fixes by symptom.Shipping cost of one orderEnter the cost of a single order by hand.

What Is on the Shipping Page#

In the sidebar, open Shipping.

On a phone, every rule is a row with what it covers and its cost. Tap a row to see its tiers and details, and to edit, duplicate or delete it. A store without rules shows No rules yet.

The sample store in the screenshot has two rules: every order costs $4.80 to ship, and orders to six countries cost $8.90.

Four Ways to Set Up Shipping Costs#

Pick the setup that matches how you pay for shipping. You can combine them, for example a carrier for the real cost and a rule as the estimate for orders the carrier has not reported yet.

Setup	Fits when	Guide
A flat cost per order	A parcel costs you about the same every time	Add a Shipping Rule
Different rates per country or zone	Your cost depends on the destination, weight or number of items	Add a Shipping Rule, Set Shipping Rates by Weight or Quantity (Tiers)
A carrier or Shopify labels	A shipping tool or Shopify knows the real price of every parcel	Import Shipping Costs from Your Carrier, Import Shopify Shipping Labels
What the customer paid	You pass shipping on at cost and have no better number	Use What the Customer Paid as Your Shipping Cost

An order uses one source. Real costs from carriers, labels and suppliers on the same order are added up. Which source wins is described in Which Shipping Cost an Order Gets.

Limits#

A carrier cost and a rule are never added together.
Shipping costs are per store. Rules are not shared between the stores of an account. A carrier connection covers all stores of the account.

Set Up Your Shipping Costs

Guides for this page#

What Is on the Shipping Page#

Four Ways to Set Up Shipping Costs#

Limits#

Common questions

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